DesktopWorkspace Case Study - Energy Retailer

Worldwide energy distribution and retailer, driving over 6B in annual revenues, with 30,000 employees worldwide and 2000 employees in Australia.

Customer Challenge

  • The distributed applications supporting remote and core sites was deeply in need of modernization and upgrade.
  • Due to a large number of remote sites and users, supporting user application and data services became problematic.
  • In addition to an aging hardware fleet, several core applications were running on unsupported operating systems and presented continual availability challenges. 


  • GlassHouse provided full lifecycle workspace modernization services including desktop virtualization high level design, detailed design and implementation planning plan, technology deployment, user services rollout for virtual desktop services country-wide.

  • The core Citrix technology solution included a hybrid solution of application and desktop virtualization technologies.

  • In addition to consolidated compute infrastructure deployments, a new network load balancing and application firewall solution was designed and integrated with the existing customer network environment.

  • The remote site infrastructure transitioned from a traditional ‘fat-client’ workspace model to a thin-client model with remote application services delivery.

  • The result of the project allowed lower cost workspace services, with increased agility and time to delivery, with robust improvements to support and security.

  • In addition the tier-1 outsourcer’s time to deliver new workspace services was significantly reduced.